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Studio Policies

To provide a safe, structured, and respectful studio environment, Haute Core Pilates follows the policies below. Because our classes are reservation-only and equipment is limited, these guidelines help us manage scheduling fairly and ensure every client receives focused attention. Please take a moment to review these before attending your session.

Cancellation Policy

We require 24 hours’ notice to cancel or reschedule a session so we can offer the spot to another client.
Cancellations made within 24 hours may result in a session charge or loss of class credit due to limited availability and small class sizes.

This policy helps us honor instructor time, manage limited reformer equipment, and maintain fairness for all clients.

Late Policy

Please arrive 5–10 minutes early so you have time to set up and begin safely.
Clients arriving more than 10 minutes late may not be able to join the session, as missing warm-up increases the risk of improper movement and injury.

Punctuality ensures classes begin smoothly and supports a focused, uninterrupted experience for everyone.

Waiver & Participation Policy

All clients acknowledge that they are voluntarily participating in physical activity and agree to:

  • communicate any injuries, limitations, or medical concerns prior to class
  • follow instructor guidance for proper and safe use of reformer equipment
  • notify the instructor immediately if they experience discomfort during movement

These steps help us personalize modifications and maintain a safe environment for all fitness levels.

Safety Policy

Client safety is our top priority. We ask all participants to:

  • use reformer equipment only as instructed
  • wear appropriate attire (grip socks recommended for stability)
  • avoid attending if ill or experiencing contagious symptoms
  • maintain awareness and respect for shared equipment

We maintain a calm, clean, and controlled studio environment to ensure sessions remain effective, encouraging, and injury free.

Questions?

We are always happy to answer questions, clarify policies, or provide accommodations for specific needs.